You may return any "new" (new= product has not been used or fitted) products and accessories within 30 days of delivery for a refund or exchange it for another product. Please send the item back to us in its original condition and in the original packaging and we’ll refund your purchase price. The freight charges will need to be covered by the customer. Products that have been "used" or not in their original packaging cannot be returned.
Change Of Mind Returns
It is important to note that Consumer Guarantees do not apply if you simply changed your mind, found the item cheaper elsewhere, decided you did not like the purchase, or had no use for it, so please check the product listing carefully at the time of purchase.
Cancelled Orders
An order that has been shipped cannot be cancelled. If you refuse an order, it will then fall under our standard return policy.
Damaged Products
We recommend you immediately inspect any goods that we deliver to you, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we
have provided to you. Any damage must be reported within 7 days of receiving your order.
Suspect Damage
On occasion, the outer carton may look damaged, but the product inside the box is perfectly fine. If you suspect concealed damage, note "Possible Freight Damage" on the delivery receipt while the driver is present. This way, if you discover later that the product is damaged, the remedy of a freight claim is less of a hassle.
Obvious Damage
Do not sign for damaged products. If your product arrives damaged, please (a) REFUSE DELIVERY and (b) CONTACT US at your earliest convenience so we can process the appropriate claims and coordinate an exchange for you.
Defective/Faulty Products
We encourage you to test your product within 15 days of receipt so we can quickly remedy any mechanical problems. If you think your product is defective, don't worry. In most cases, it's a simple issue that can be resolved over the phone.
In the event a product fault or defect cannot be resolved over the phone, please CONTACT US so we can arrange either your choice of: product inspection under warranty and repair, a replacement, or refund.
You are also always welcome to contact the manufacturer's customer service departments. They have expert technicians standing by to help solve your issue.
